FAQS

Can I change or cancel my order?
All orders are final once they have been processed through the checkout. Unfortunately, no further changes can be made to your order once processed including and not limited to; removing and/or adding items to your order, combining orders or cancelling your order. 

Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.

What are your processing and delivery times?
Your order will be shipped the same, or next, business day. During sale events and a new collection launch, there may be a slightly longer duration.

All Wallis and Jazz orders are hand picked and packed with love from Darwin. As our location is classified as regional, we cannot offer overnight delivery, however, do pride ourselves on offering express service on all online orders. 

Once your order has been placed you will receive an order confirmation email. Once your order has been despatched you will immediately receive another confirmation email with your tracking number. If you do not receive these support email confirmations, please contact wallisandjazz@gmail.com

Within Australia: Delivery is between 1-3 business days within metropolitan NSW, or 2-5 business days elsewhere within Australia and is fully traceable once shipped.  

Outside Australia: Delivery is between 3-7 business days and is fully traceable once shipped. 

Do you send orders express worldwide?
Yes! All orders are all sent with Australia Post Express service as a reputable shipping agency.


How much will shipping cost?
We take satisfaction in providing our customers with fast and reliable shipping and thus offer express as our standard preferred method with our reputable delivery services.

- Australia:  Australia Post Express is a flat rate of $10 AUD Australia wide. 
- Free shipping on orders over $150 AUD.(Australia Only) 

Do I need to pay Customs/ Import Duties and Taxes?
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Wallis and Jazz will include a commercial invoice declaring the full dollar value paid on international shipments. If you refuse a shipment from Wallis and Jazz, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. 
 
What if I received my order and is faulty or incorrect?
We are sincerely apologetic that there is a concern with your order. Please contact our friendly Customer Care at wallisandjazz@gmail.com. (Please quote your order number with your inquiry)


Do you offer returns?  
Wallis and Jazz accepts returns within 30 Days. You can choose between a refund or a credit note on full priced items. You can read our Returns Policy.

Do you offer exchanges? 
Currently, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our online store. You can then send the unwanted item(s) back to us for a refund as per Returns Policy above.

Once we receive your return 
Please follow your return tracking method to monitor the progress of your return delivery to Wallis and Jazz Refunds and credit notes are processed within 7 days of your return being received. 

- If you paid via card, funds take 5-7 business days to securely process.

You will receive a courtesy email update from Wallis and Jazz as soon as your refund or unique Credit Note has been initiated.